We're here to help

Do you have any questions? Check out our FAQ below. If you cannot find your question here, get in contact via our live support via the Chatbox at the right bottom of the page. Our team will support you as soon as possible.

Frequently Asked Questions

How can I track the status of my parcel?

You can follow your parcel via the tracking mail we sent you or via tracking.bringly.nl.

The track & trace says my parcel has been delivered, but I haven't received anything?

Our couriers always try to deliver your parcel at the first attempt. However, it could be that a parcel has been delivered at one of your neighbours. Please contact our customer support via our chat and mention your tracking code (ex. B12345), so we can help you quickly.

When will my parcel be delivered?

Our same-day evening deliveries are standard being executed between 17:00 and 21:00. However, it could be that the planner changes this time for more efficient routes. You can always follow your parcel via the tracking mail we sent you or via tracking.bringly.nl. On the tracking page you find the status history, ETA and the real-time status of our parcel.

Can I change the delivery time or date?

Unfortunately, this is not possible after the parcel registration. Since we offer mostly same-day evening deliveries (between 17:00 and 21:00), we have a shorter timeframe to schedule all deliveries. We try to do this as soon as possible after your parcel has been registered. Please chose a different date before you place your actual order at the retailer.

Why is my delivery cancelled?

It is unfortunate that your delivery is cancelled by the store. To find out the specifics of your order cancellation please contact the store or webshop where you placed your order.

How can I contact your live support?

You can find our live support on the right bottom of the page. Just send us a message and our customer support team will answer all your questions as soon as possible.